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Find answers to common questions or get in touch with us.

System Requirements

iOS 17.0 or later

Compatible with iPhone and iPad. Requires iCloud for data sync.

Frequently Asked Questions

Getting Started

How do I create my first trip?

From the Trips tab, tap the "+" button in the top right corner. Enter your destination name and optionally add details like trip type, companions, and dates. You can let the app auto-calculate dates from your memories later.

How do I add a memory to a trip?

Open a trip and go to the Memories tab. Tap the "+" button to create a new memory. You can take a new photo or select one from your library. The app will automatically tag your location if you have location services enabled.

What permissions does the app need?
  • Photos: To select existing photos for memories and read their location data. Choose “Full Access” to read photo location metadata.
  • Camera: To take new photos for memories and to scan a friend’s QR code.
  • Location: To tag where you captured your memories.
  • Notifications: Requested when you turn on “On This Day” in Settings > Reminders, or when a friend invites you to collaborate on a trip.

All permissions are optional and the app will work without any of them — features that need a permission simply ask the first time you use them. The Settings tab inside TripChronos shows a Permissions block with quick toggles for Photos, Camera, and Location, plus an “Open Settings” shortcut to your device’s Settings > TripChronos screen.

Can I see the intro tour again?

Yes — open the Settings tab inside TripChronos, scroll to Help & Legal, and tap Replay Intro Tour. The four-step tour walks through the journal, automatic photo capture, and travel milestones.

iCloud & Sync

Do I have to use iCloud to use TripChronos?

No. TripChronos works fully on a single device without iCloud — your trips, memories, and photos stay local.

However, iCloud is strongly recommended for three reasons:

  • Sync across your iPhone, iPad, and other Apple devices signed into the same Apple ID
  • Trip collaboration with friends — this feature requires iCloud Sharing
  • Backup safety — without iCloud, your data is only on this device

You can sign in or out of iCloud at any time without losing your data.

Why aren't my trips syncing across devices?

Make sure you're signed into the same Apple ID on all devices and that iCloud is enabled for TripChronos:

  1. Open Settings > [Your Name] > iCloud
  2. Ensure iCloud Drive is on
  3. Scroll down and ensure TripChronos is toggled on

Syncing may take a few minutes, especially with large photos. Make sure you have a stable internet connection.

Does TripChronos use my iCloud storage?

Yes, your trips and memories are stored in your iCloud account. Photos can take up significant space, so we recommend having adequate iCloud storage. You can check your usage in Settings > [Your Name] > iCloud > Manage Storage.

Features

What trip detail options are available?

Each trip can be customized with:

  • Companions: Solo, Partner, Friends, Family, Group
  • Trip Type: City Stay, Road Trip, Cruise, Nature, Resort, Multi-City, Event
  • Purpose: Getaway, Adventure, Celebration, Milestone, Work, Family Visit, Reset
  • Vibes: Relaxed, Exciting, Emotional, Spontaneous, Joyful, Transformational
How do auto-dates work?

When you add memories to a trip, TripChronos can automatically calculate the trip's start and end dates based on the timestamps of your earliest and latest memories. You can also set dates manually if you prefer.

How do upcoming trips work?

Create a trip with future start dates and it will appear as an upcoming trip with a countdown card showing how many days until departure. You can also add an itinerary and reminders to plan ahead. Once the trip's start date arrives, it automatically becomes an active trip.

How do I use the itinerary feature?

Open a trip and navigate to the itinerary section. Tap "+" to add stops along your journey. For each stop you can set:

  • Stop name: The place or hotel you're visiting
  • Arrival & departure dates: When you arrive and leave
  • Location: With automatic geocoding
  • Notes: Any details you want to remember

Stops appear in a visual numbered timeline with a map preview showing all your stops.

How do trip reminders work?

Each trip has a reminders section where you can add a checklist of tasks. Use it for packing lists, booking confirmations, visa requirements, or anything you need to remember. Tap items to mark them as completed. Reminders are sorted with incomplete items first.

Can I manually add countries I've visited?

Yes! If you traveled before using TripChronos, you can manually add countries you've visited from the Map or Stats tab. Manually tracked countries are counted in your overall stats and appear on your world map, ensuring your travel history is complete.

How do I add friends?

First, set up your profile in Settings. You'll receive a unique friend code (e.g., WANDER-ABC123) and a matching QR code. Share your code or QR with friends, or scan/enter theirs to connect. Once connected, you can see each other on leaderboards, share achievements via the activity feed, and invite each other to collaborate on trips.

How do I create a shareable trip report?

Open a trip and navigate to the Report tab. You can share as a web link or export a PDF. Customize the layout, choose which photos to feature, and select a color theme. For PDF exports, you can adjust page size and image quality. For web shares, tap Share to generate a link anyone can view in their browser.

Can trip reports be viewed on the web?

Yes! When you share a trip, it generates a web link at tripchronos.com/trip/[code] that anyone can view in any browser. Web reports include Timeline, Grid, and Story views plus an interactive map.

What are achievements?

Achievements are badges you earn as you travel. They're awarded for milestones like visiting a certain number of countries, completing trips, and capturing memories. Achievements come in different tiers: Bronze, Silver, Gold, Platinum, and Diamond.

Premium & Subscription

What does Premium include?

Premium unlocks:

  • Unlimited photos per trip (free: 50)
  • Unlimited sharing (free: 2/month)
  • 90-day share links (free: 14-day)
  • All 7 color themes (free: 3)
  • 7 home screen widgets (Trip, Memory of the Day, Travel Dashboard, Trip Countdown, Country Progress, On This Day, Capture Streak)
  • Lock Screen widgets, Live Activities, and Siri Shortcuts
How much does Premium cost?

Premium is available in three options:

  • Monthly: $1.99/month
  • Yearly: $14.99/year (save 37%)
  • Lifetime: $39.99 one-time purchase

All plans are managed through the App Store.

What are the free plan limits?

The free plan includes 50 photos per trip, 2 trip shares per month, 14-day share links, and 3 color themes (Sunset Wanderer, Ocean Explorer, Earth Tones). All core features like trips, timeline, map, stats, friends, and achievements are fully available on the free plan.

Is there a lifetime subscription option?

Yes! For $39.99 you can unlock all Premium features forever with a single purchase. No recurring charges — you pay once and get lifetime access to unlimited photos, sharing, all themes, widgets, and all future updates.

How do I cancel my subscription?

Go to Settings > [Your Name] > Subscriptions on your device and select TripChronos to manage or cancel. You'll retain Premium access until the end of your current billing period.

Themes & Customization

What themes are available?

TripChronos includes 7 color themes for trip reports:

  • Free: Sunset Wanderer, Ocean Explorer, Earth Tones
  • Premium: Modern Minimal, Chronos, Aurora, Obsidian
How do I switch themes?

When creating or editing a trip report, tap the theme selector to browse available themes. Each theme changes the color palette of your report. Premium themes require an active Premium subscription.

Widgets

What widgets are available?

TripChronos includes 7 home screen widgets for Premium subscribers:

  • Trip: Pin a specific trip and cycle between trips with prev/next arrows. The Large size adds an embedded map and cover photo.
  • Memory of the Day: Resurfaces a past travel photo with its location overlay.
  • Travel Dashboard: A comprehensive view combining a progress ring, stats grid, and active trip info.
  • Trip Countdown: A countdown to your next upcoming trip with destination and days remaining.
  • Country Progress: A visual progress ring showing how many of the world's 195 countries you've visited.
  • On This Day: Surfaces a memory from the same date in past years.
  • Capture Streak: Your daily photo streak at a glance.

Beyond the home screen, TripChronos also supports:

  • Lock Screen widgets: Accessory widgets for Trip, Countdown, and Country Progress.
  • StandBy: Your widgets stay visible while charging, with night-mode dimming.
  • Live Activities: Active trips appear on the Lock Screen and in the Dynamic Island.
  • Siri Shortcuts: Trigger TripChronos from Siri, the Shortcuts app, and the Action Button.
Are widgets included in the free plan?

Widgets are a Premium feature. To add TripChronos widgets to your home screen, you'll need an active Premium subscription ($1.99/month, $14.99/year, or $39.99 lifetime).

Friends & Achievements

How do friend codes work?

Once you set up your profile, you'll get a unique friend code in the format WANDER-XXXXXX, plus a matching QR code. Share either with friends so they can add you, or scan/enter theirs to connect. Friend connections are mutual — both users can see each other's stats and activity.

What's the difference between a friend code and a trip share code?

Two different codes for two different things:

  • Friend code (e.g., WANDER-AB12CD) — identifies you. Share it once with someone so you can connect, see each other’s stats and achievements, and invite each other to collaborate on trips.
  • Trip share code (e.g., ABCD2345) — identifies a specific trip you’ve published as a Trip Report. The code is embedded in the share URL (tripchronos.com/trip/?code=…) and lets anyone with the link view that trip in their browser. You can revoke a Trip Report at any time, and free shares expire after 14 days (90 days with Premium).

A trip share is public to anyone with the link — a friend connection is a private mutual relationship.

What are the achievement tiers?

There are 46 achievements across 7 categories (Countries, Trips, Memories, Geography, Social, Streaks, and Discovery), each with 5 tiers:

  • Bronze: Getting started milestones
  • Silver: Building momentum
  • Gold: Experienced traveler
  • Platinum: Seasoned explorer
  • Diamond: Ultimate achievement
What are the leaderboard categories?

The leaderboard ranks you against your friends in three categories:

  • Countries: Most countries visited
  • Trips: Most trips completed
  • Memories: Most memories captured

Data & Privacy

Does TripChronos use iCloud?

Yes. TripChronos uses iCloud to automatically sync your trips, photos, and memories across all your Apple devices. Your full-resolution photos are the largest part of this — they're stored in iCloud alongside your trip data, stops, reminders, and manual countries.

Social features like Friends, Leaderboards, and shared trip reports use Apple's public database and do not count against your personal iCloud storage.

If your iCloud storage is full, your trips and photos are still saved locally on your device — nothing is lost. However, they won't sync to your other devices until space is freed up.

To manage your storage, go to Settings > [Your Name] > iCloud > Manage Storage on your device. You can also upgrade your iCloud plan if you need more space.

How do I delete all my data?

In Settings, scroll to the bottom to find the Delete All Data option. This will permanently remove all your trips and memories from the app and iCloud. This action cannot be undone.

Contact Us

Can't find what you're looking for? We're here to help.

Email Support

Send us an email and we'll get back to you as soon as possible.

support@tripchronos.com

When contacting support, please include:

  • - Your device model and iOS version
  • - A description of the issue or question
  • - Any error messages you've seen
  • - Steps you've already tried