Support

Find answers to common questions or get in touch with us.

System Requirements

iOS 17.0 or later

Compatible with iPhone. Requires iCloud for data sync.

Frequently Asked Questions

Getting Started

How do I create my first trip?

From the Trips tab, tap the "+" button in the top right corner. Enter your destination name and optionally add details like trip type, companions, and dates. You can let the app auto-calculate dates from your memories later.

How do I add a memory to a trip?

Open a trip and go to the Memories tab. Tap the "+" button to create a new memory. You can take a new photo or select one from your library. The app will automatically tag your location if you have location services enabled.

What permissions does the app need?
  • Camera: To take photos for memories
  • Photo Library: To select existing photos and read their location data
  • Location: To tag where you captured your memories

All permissions are optional but enhance the experience. You can manage them in Settings > TripChronos.

iCloud & Sync

Why aren't my trips syncing across devices?

Make sure you're signed into the same Apple ID on all devices and that iCloud is enabled for TripChronos:

  1. Open Settings > [Your Name] > iCloud
  2. Ensure iCloud Drive is on
  3. Scroll down and ensure TripChronos is toggled on

Syncing may take a few minutes, especially with large photos. Make sure you have a stable internet connection.

Does TripChronos use my iCloud storage?

Yes, your trips and memories are stored in your iCloud account. Photos can take up significant space, so we recommend having adequate iCloud storage. You can check your usage in Settings > [Your Name] > iCloud > Manage Storage.

Features

How do I add friends?

First, set up your profile in Settings. You'll receive a unique friend code (e.g., WANDER-ABC123). Share this code with friends, or enter their code to connect. Once connected, you can see each other on leaderboards and share achievements.

How do I create a shareable trip report?

Open a trip and navigate to the Report tab. You can customize the layout, choose which photos to feature, and select a color theme. Once you're happy with the design, tap Share to save the report as an image or share it directly to social media.

What are achievements?

Achievements are badges you earn as you travel. They're awarded for milestones like visiting a certain number of countries, completing trips, and capturing memories. Achievements come in different tiers: Bronze, Silver, Gold, Platinum, and Diamond.

Data & Privacy

How do I export my data?

Go to Settings and look for the Export option. You can export all your trips and memories as a JSON file packaged in a ZIP. This allows you to keep a local backup of your travel data.

How do I delete all my data?

In Settings, scroll to the bottom to find the Delete All Data option. This will permanently remove all your trips and memories from the app and iCloud. This action cannot be undone, so we recommend exporting your data first.

Contact Us

Can't find what you're looking for? We're here to help.

Email Support

Send us an email and we'll get back to you as soon as possible.

support@tripchronos.com

When contacting support, please include:

  • - Your device model and iOS version
  • - A description of the issue or question
  • - Any error messages you've seen
  • - Steps you've already tried